Legal
Terms
The terms for using this website, and how prices, arrival times and repairs work when you book JL Mobile Tyres.
Who we are
This website is run by JL MOBILE TYRES LTD, trading as JL Mobile Tyres, registered in England and Wales under company number 16467207. You can reach us on 07955 732337, on WhatsApp or at office@jlmobiletyres.co.uk.
Using this website
Our guides and answers are general information to help you deal with a tyre problem. They don't replace a fitter looking at your car. The prices on this site are “From” prices, and the postcode checker's arrival times are a guide: you get your exact price and time when you call.
The words, photos and design on this site belong to us. Please don't copy them for commercial use without asking. We're not responsible for the content of other websites we link to.
Prices and paying
- We agree the price with you before the van leaves.
- You pay the driver at the car once the job is done.
- You can pay by card, cash or bank transfer. Business and fleet customers can pay by invoice.
- The price we agree is the price you pay. The only thing that can be added at the car is locking wheel nut removal, if a locking nut has to come off; we tell you the price for that before we do it.
- We take your old tyre away at no charge.
Arrival times
The arrival time we give when you book is our honest estimate, not a guarantee. The driver calls you with updates on the way.
Where we go
We may decline a job more than 2 hours away. If we do, we tell you when you call, before anything is booked.
Locking wheel nuts
We always start with a non-destructive removal method. If that doesn't work, we stop and ask you before using a destructive method on the locking nut, and we only go ahead if you agree.
Before any destructive method, we explain what it involves, and the choice is yours. Replacement locking bolts can be fitted at an extra cost; they vary by car, so we arrange the right ones for yours.
Puncture repairs
We repair punctures from the inside to BS AU159. Not every puncture can be repaired, so we ask for a photo first and tell you if a new tyre is needed. If the same puncture needs re-fixing within 3 months of our repair, we come back and re-fix it free. This covers that puncture only, not new damage.
Cancelling
If you need to cancel, call or WhatsApp us as soon as you can. If we've taken a deposit to book the job, the deposit is non-refundable.
Our responsibility to you
Whatever these terms say, you keep your legal rights. Under the Consumer Rights Act 2015, a service must be carried out with reasonable care and skill. Nothing in these terms limits our liability where the law doesn't allow it, including for death or personal injury caused by negligence.
Complaints
If you're not happy with a job, tell us first so we can put it right.
The law that applies
These terms are governed by the law of England and Wales. Our privacy policy explains how we handle your personal information.