Questions drivers ask us

In our core area we're usually with you in 30 to 60 minutes. Further out, we tell you the real arrival time when you call, before the van leaves. Put your postcode into the checker on the areas we cover for your usual time.

Yes. Our two vans work 24 hours a day, 7 days a week, out of Bromley, with no extra charge at night or at weekends. Night call-outs are part of our emergency tyre fitting.

Call 07955 732337 or WhatsApp us with your tyre size, where the car is and whether you have the locking wheel nut key. You get a price and an arrival time, and once you say yes the driver sets off and calls you with updates on the way. For a job that can wait, send a booking request.

We take jobs up to 2 hours away. Beyond that we only come if you can't find anyone nearer, and we tell you the honest arrival time first. See the areas we cover.

In our core area, a tyre change usually takes 60 to 90 minutes from your call to driving away. A puncture repair takes 15 to 30 minutes once we're with you.

Ask where the firm is based and whose van will turn up, because some websites are networks that pass your job to someone else. Our number is the one on our vans, and the van that comes out is ours.

Yes. Our vans are 2.78 m tall, too tall for most multi-storeys, so we carry the tools up to your car and take the wheel down to the van. We work anywhere, including hospital car parks.

From £80 for the call-out, plus the tyre. You get the exact price on the phone before we set off. Every price is on what mobile tyre fitting costs.

Usually, yes. An emergency call-out means we leave straight away and costs more than a booked one, though there's no extra charge at night or at weekends. If the car can wait, tell us when you call or book a day.

Yes. You get the price and the arrival time on the phone or WhatsApp, and the driver only sets off once you've said yes. Nothing is added at the car unless a locking wheel nut has to come off, and then removal is added to the total.

By card, cash or bank transfer, paid to the driver at the car once the job is done. Fleets can pay by invoice.

Yes. We take the old tyre away when we fit the new one, at no charge.

From £20 plus the call-out. Send us a photo of the puncture first so we can tell you if it's repairable, then you get the exact price before we set off. More on mobile puncture repair.

From £150. You get the exact price on the phone before we set off, once we know the car and whether you want replacement locking bolts fitted, which cost extra. More on locking wheel nut removal.

Not always: it depends on where the damage is. Send us a photo of the puncture on WhatsApp and we'll tell you before we set off. If it can't be repaired, we fit a new tyre at the car instead.

From the inside, with a mushroom patch, to the British Standard BS AU159. We take the tyre off the wheel, repair it in the van and balance the wheel before it goes back on, and we repair van tyre punctures too.

Yes, for that puncture: if the same puncture needs re-fixing within 3 months, we come back and do it free. New damage isn't covered.

We tell you, and price a new tyre before doing anything else. Send us the tyre size, or a photo of the sidewall, so we can bring the right one.

We don't repair run-flats, because repairing them isn't generally advised; we fit a new one in any brand and size instead. What the tyre makers say is in can a run-flat tyre be repaired?

We remove locking wheel nuts without the key, at your car. When we arrive we help you look for it first, and if it's gone we take the locks off. More on locking wheel nut removal.

We won't promise before we've seen it, but we start with a non-destructive method that rarely fails. If it doesn't work, we ask you before trying a destructive one. We take on rounded nuts and snapped keys too, jobs many fitters won't touch.

We work to avoid it. We always start with a non-destructive method, and if that doesn't work we stop and ask you before using a destructive method on the locking nut.

Usually 15 to 60 minutes once we're with you, depending on the nut.

Yes. A missing wheel nut, bolt or stud is a major defect in the MOT inspection manual, so the car fails. That's why we ask, when you call, whether you want replacement locking bolts fitted after we take the locks off. They cost extra and vary by car, so we arrange the right ones for yours.

It's printed on the side of the tyre and looks like 205/55 R16. Not sure? Send a photo of the sidewall on WhatsApp and we'll read the size off it for you.

Any brand, in any size, for cars, vans, 4x4s and SUVs. Tell us the brand you want when you call and we'll price it.

Yes, on vans and light lorries up to 7.5 tonnes, at home, at work or at the roadside, and we offer regular fleet tyre checks for local businesses. We don't fit tyres on heavier lorries. More on mobile van tyres.

Yes. We give a premium service on vehicles of high value, the cars a lot of garages refuse because they're too costly to risk damaging.

Yes, in the van, free with every tyre we fit. We don't balance at the roadside in an emergency, or ever on a motorway or dual carriageway: you book the balancing for a time that suits you, somewhere safe. More on mobile wheel balancing.

Yes. We jump-start or replace flat batteries, and we give electric cars an emergency top-up: most get to about 20% in under an hour, enough to reach a charger, never a full charge. More on jump starts and EV top-ups.

No. You keep your summer or winter tyres yourself; we swap them over at your car but don't store them.

For cars and light vans it's 1.6 mm, across the central three-quarters of the tread and around the whole circumference (the Highway Code on GOV.UK).

Yes. The legal minimum for a car is 1.6 mm, so 3 mm is above it. If you're getting close to the limit, send us a photo of the tyre and its size and we'll price a new one.

By law, before the tread wears below 1.6 mm, and a tyre must also be free of certain cuts and other defects (the Highway Code on GOV.UK). If you can see damage on the sidewall, send us a photo and we'll tell you if it needs replacing.

Leave at the next exit or pull into a service area if you can; if not, stop in an emergency area or on the hard shoulder, get out on the side away from traffic and wait behind the barrier. Don't try to change the tyre yourself (Highway Code rule 277). Our guide to a flat tyre on the motorway covers each step.

Yes. Every wheel we refit is torqued to the manufacturer's figure, and the driver resets your tyre pressure monitoring system (TPMS) with you before you go.

We see them as a risk, because you never know where a part-worn came from or how its tread has worn. We'd rather price you a new tyre.