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Accessibility statement

1. Our Commitment to Accessibility

JL Mobile Tyres is committed to ensuring that our website and services are accessible to all customers, including people with disabilities. We aim to provide a positive user experience for everyone, regardless of technology, ability, or circumstance.

We continually improve our website and services to meet recognised accessibility standards and to remove barriers for customers who use assistive technologies.

2. Accessibility Standards

Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, which provide guidance on making web content more accessible.

This means our website seeks to:

  • Provide text alternatives for non-text content (e.g., images with alt text).

  • Ensure sufficient colour contrast for readability.

  • Enable full navigation using a keyboard.

  • Provide clear and consistent navigation and headings.

  • Avoid flashing or blinking elements that may cause seizures.

  • Support assistive technologies such as screen readers.

3. Measures We Have Taken

  • Our site has been built with responsive design for accessibility on mobile devices and tablets.

  • We use descriptive link text to make navigation easier.

  • Images include alternative text where relevant.

  • Font sizes and layouts are chosen for readability.

  • Interactive elements (forms, buttons) are designed for ease of use.

4. Ongoing Improvements

JL Mobile Tyres recognises that accessibility is an ongoing process. We regularly review our website and take steps to address issues identified through testing, feedback, or updates in accessibility standards.

Where possible, we make adjustments to improve compatibility with assistive technologies and user needs.

5. Limitations & Known Issues

While we strive for full accessibility, some content may not yet fully meet accessibility standards. These may include:

  • Third-party content or plugins beyond our control.

  • PDF or document downloads which may not be fully accessible.

If you encounter any accessibility barriers, please let us know so we can take steps to resolve them.

6. Alternative Access to Services

If you experience difficulty using our website, you can contact us directly to book or request information:

Our team is available 24/7 to assist you with bookings or enquiries.

7. Feedback & Contact

We welcome feedback on the accessibility of our website and services.

If you experience any difficulty or have suggestions for improvement, please contact us:

We aim to respond to accessibility-related feedback within 5 business days.

8. Compliance & Review

This Accessibility Statement was prepared in September 2025. It will be reviewed at least once per year, or when significant changes are made to our website

VERY impressed with the service; prompt, courteous and not ruinously expensive. Got us back on the road quickly.

Kevin Pitcher

2025-09-28

These guys were extremely professional, friendly and efficient. They were very helpful and kind.

Tara Young

2025-09-11

Good service

Ravinder Mohan

2025-09-09

❓ Frequently Asked Questions  

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General Mobile Tyre Services

Q: What is a mobile tyre fitting service?
A: Mobile tyre fitting means we come to you — whether you’re at home, at work, or broken down roadside. Our vans are fully equipped to replace or repair your tyres on the spot.

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Q: Are you really available 24/7?
A: Yes, JL Mobile Tyres operates 24 hours a day, 7 days a week. Whether it’s 2pm or 2am, we’ll dispatch a technician to get you back on the road.

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Q: How quickly can you get to me?
A: Our average response time is 30–60 minutes, depending on your location and traffic conditions.

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Q: What vehicles do you work on?
A: We fit tyres on cars, vans, 4x4s, SUVs, and light commercial vehicles.

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Q: Do you carry all tyre sizes?
A: Our vans stock a wide range of common tyre sizes, including both premium brands (Michelin, Pirelli, Continental) and budget options. If we don’t have your exact size, we can source it quickly.

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Emergency Tyre Replacements

Q: Can you help if I get a puncture at night?
A: Absolutely. Our 24-hour emergency tyre fitting service is designed for exactly this situation. Just call us and we’ll come to you.

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Q: Do you repair punctures, or only replace tyres?
A: If the puncture is repairable and safe, we’ll fix it. If not, we’ll replace the tyre with a suitable new one.

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Q: What if I have a tyre blowout on the motorway?
A: Pull over safely, call us, and we’ll dispatch a technician to your location. We cover the M25, M23, M20, A2, A20, A3, and other major roads around London and the South East.

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Pricing & Payment

Q: How much does mobile tyre fitting cost?
A: Prices vary depending on your vehicle, tyre size, and brand choice. We offer competitive rates with no hidden fees — call us for a quick quote.

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Q: Is there a call-out charge?
A: We keep our call-out fees fair and transparent. The total price will always be confirmed before we begin work.

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Q: What payment methods do you accept?
A: We accept cash, debit/credit cards, and mobile payments on the spot.

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Locations & Coverage

Q: What areas do you cover?
A: JL Mobile Tyres covers London and surrounding areas, check out our full list of areas.

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Q: Do you cover motorways?
A: Yes, we provide motorway tyre services on the M25, M23, M20, M1, M4, A2, A20, and A3.

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Q: Do you cover my postcode?
A: We cover a wide range of CR, BR, SM, and KT postcodes, as well as nearby areas of Surrey and Kent.

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Tyre Brands & Options

Q: Do you supply budget tyres as well as premium brands?
A: Yes, we carry both premium tyres (Michelin, Pirelli, Bridgestone, Continental, Goodyear) and quality budget tyres to suit your needs and budget.

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Q: Can I request a specific tyre brand?
A: Of course. If we don’t have it on board, we can quickly source and fit it for you.

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Other Services

Q: Do you do wheel balancing?
A: Yes, our vans are equipped to balance your wheels when we fit new tyres.

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Q: Can you replace tyres at my workplace?
A: Absolutely. Many customers book us to fit tyres at their office or job site while they work.

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Q: Do you offer fleet or business services?
A: Yes, we work with local businesses and fleets to keep their vehicles on the road.

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Safety & Peace of Mind

Q: Is it safe to change tyres on the roadside?
A: Safety is our top priority. Our technicians are fully trained and follow strict safety protocols, especially on motorways and high-speed roads.

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Q: Are your services insured?
A: Yes, JL Mobile Tyres is fully insured, giving you complete peace of mind.

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📞 Still have questions? Call us now on 07955 732 337 and we’ll be happy to help.

JL Mobile Tyres

Your Road Companion

24 hours 365 days a year

 

© 2025 by JL Mobile Tyres.

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